By using Eminence Cufflinks’ website and services, you agree to be bound by the following Terms and Conditions in full; If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

Terms of Use

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. INFORMATION ON THIS WEB SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Information on this web site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Eminence Cufflinks may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice.

Eminence Cufflinks does not want to receive confidential or proprietary information from you through our web site. Please note that any information or material sent to Eminence Cufflinks will be deemed NOT to be confidential. By sending CEminence Cufflinks or http://cufflinks.sg/ any information or material, you grant Eminence Cufflinks an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Eminence Cufflinks is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Information Eminence Cufflinks publishes on the World Wide Web may contain references or cross references to other products, programs and services that are not announced or available in your country. Such references do not imply that Eminence Cufflinks intends to announce such products, programs or services in your country. Consult a Eminence Cufflinks representative for information regarding the products, programs and services which may be available to you.

Eminence Cufflinks makes no representations whatsoever about any other web site which you may access through this one. When you access a non-Eminence Cufflinks web site, please understand that it is independent from Eminence Cufflinks, and thatEminence Cufflinks has no control over the content on that web site. In addition, a link to a non-Eminence Cufflinks web site does not mean that Eminence Cufflinks endorses or accepts any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL EMINENCE CUFFLINKS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright Notice

Copyright (c) 2015-2017 Eminence Cufflinks.

Subject to the express provisions of these terms and conditions:

(a)      we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)      all the copyright and other intellectual property rights in our website and the material on our website are reserved.

Shipping Policy

Delivery Timeline

  1. Customer places the order
  2. Eminence Cufflinks processes the order and prepares it for shipment
  3. At least 24 Hours prior to delivery, Eminence Cufflinks will send an Email/SMS to the customer to inform him/her of the delivery schedule*
  4. Upon confirmation, your items will be sent out at the date and time zone specified. Delivery will not proceed unless customer has approved of the time zone and date for delivery. This is to prevent failure of delivery.*
  5. Delivery personnel will transport the order to the delivery address
  6. If the customer is not around to receive the delivery, the delivery personnel will give a call to the customer*
  7. If customer is not at home, we can leave the item at the doorstep (Do note that our company will not be liable for any loss/damage of the item in this case)*

*For Courier Services only

Rescheduling of Delivery

Upon receipt via SMS / E-mail of the delivery schedule, the customer is allowed to re-schedule the delivery by replying to the SMS / E-mail, subject to availability of the requested timeslot.

Default Delivery Window

By default, we deliver 6pm-10pm, Monday to Saturday for all forms of courier shipping. If you will not be around during this period, do leave us a note when placing your order to tell us your preferred delivery timing. If we do not receive notice from you, your delivery will abide by the Default Delivery Window.

However, do note that timings outside of the Default Delivery Window are subject to availability. If you need us to deliver outside the Default Delivery Window, your delivery might be delayed. Although Eminence Cufflinks will do so when deemed possible, we are not obliged to accommodate requests for deliveries outside the Default Delivery Window.

We do not deliver on Sundays and Public Holidays. The reason for a rest day on a Sunday is because we believe that everyone should have a break on Sunday, including our delivery guys and ourselves.

Free Shipping

Eminence Cufflinks aims to fulfill Free Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed. Free Shipping only arrives Monday – Friday.

Eminence Cufflinks is not liable for lost parcels via Free Shipping as we do not have any influence over Singpost’s operations and there is no tracking number to verify if the parcel has been received. However the chances of Singpost losing parcels are very low. Registered Shipping is available for to ensure this does not occur.

Registered Shipping

Eminence Cufflinks aims to fulfill Registered Shipping within 3-5 days from the day your order has been processed, excluding the day the order is processed. Registered Shipping only arrives Monday – Friday.

Next-Day Courier Shipping

Eminence Cufflinks aims to fulfill Next-Day Courier Shipping within 1 day from the day your order has been processed, excluding the day the order is processed. The delivery timeframe excludes Sundays and Public Holidays.

Same-Day Courier Shipping

For customers with an urgent schedule, you may choose to have your order delivered on a specific time the same day the order is processed via Same-Day Courier Shipping. However, this delivery option is subject to availability. Same-Day Courier Shipping is only available to orders processed before 3pm.

Eminence Cufflinks aims to fulfill Specific Time Deliveries within a 1-hour, 2-way margin of error of the requested time, but is strongly affected by availability.

Disclaimer

Eminence Cufflinks will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

Eminence Cufflinks will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

We are also not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home. We can however pass it to any other persons living in your home.

In cases where our logistics run into unforeseen circumstances, your delivery might be delayed for any number of reasons. In this case, we will inform you of any re-scheduling as early as we can.

Restricted Areas

Eminence Cufflinks will not ship to Tuas, Army Camps or Sentosa. If the customer wishes to do so, Eminence Cufflinks has the right to charge a surcharge.

Refund Policy

All Eminence Cufflinks products come with a 7-Day Refund Policy. If you are not satisfied with the quality of our products, simply 1) find the email indicating the completion of your order (proof of purchase), 2) contact us (email/SMS/WhatsApp) with the proof of purchase, 3) send us the item back after arranging with us, if your item is deemed to qualify for the 7-Day Refund Policy, and 4) wait for the amount to be refunded to you via Bank Transfer.

If you have contacted us and we have deemed your item eligible for the 7-Day Refund Policy, but we do not receive the item, we are not obliged to contact or remind you.

Only when we have received the item, will we refund you in full the amount we have received (excluding shipping fees, transfer charges incurred along the way e.g PayPal Transaction Fees, and miscellaneous fees). Do note that the customer will bear the costs of sending the product(s) back to us.

The validity period of the 7-Day Refund Policy starts from the day the order was marked completed and ends 7 days later, inclusive of the day the order was marked completed. All claims must be initiated within this period to be eligible.

If Loyalty Rewards points were used to pay for the purchase, in part or in full, the equivalent value of points will be refunded as points into your account.

Factory Seconds are not entitled to the 7-Day Refund Policy.

Refund Disclaimers

The 7-Day Refund Policy is valid only if the item is returned to us in new and unused condition. We will give our customers the benefit of the doubt when it comes to claims. But in the case of extreme cases of damage like our products having broken into half or otherwise we will require some sort of proof to remain eligible for the 7-Day Refund Policy. This is to prevent abuse of our 7-Day Refund Policy.

If you do discover any cases of damage, please do make sure to snap a photo as soon as you discover it (It’s best to do this at the point of delivery) and forward it to us. This is to prevent any misunderstanding and to streamline the claims process.

In cases of claims of 7-Day Refund Policy on products with obvious and significant defects, such claims will be taken as questionable and will be reviewed on a case-by-case basis as the customer should have sounded it off upon receipt of the item.

Loyalty Rewards

Eminence Cufflinks reserves the right to change, modify and/or eliminate our Loyalty Rewards and/or all or any portion of these Terms of Use or any policy, FAQ, or guideline pertaining to Loyalty Rewards at any time and in its sole discretion. Any changes or modifications will be effective immediately, and you waive any right you may have to receive specific notice of such changes or modifications. Your participation in Eminence Cufflinks’ Loyalty Rewards confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should review these Terms of Use and applicable policies and FAQs frequently to understand the terms and conditions that apply to Loyalty Rewards. If you do not agree to the Terms of Use, you must stop participating in Loyalty Rewards.

Conversion Rates

The conversion rates used for earning and spending points are as follows:

Earning Points:
$1 spent = 1 point
Any amount spent that does not make up a whole dollar will be rounded down e.g $4.90 = 4 points.
The above conversion rate will be applied to the final price paid for the product(s) by the customer after discounts, and excludes shipping fees, miscellaneous fees, and usage of points earned prior to purchase.

Spending Points:
10 points = $1 discount
Customers are allowed to use less points than the equivalent value of the price of their order.
Points may only be used to offset the cost of the product and not shipping fees or any other miscellaneous fees.

Expiry

All points are set to expire 6 months from their date of award. Eminence Cufflinks is not obliged to give you notice about expiring or expired points, and we are not liable for any expired points.

Refunds

If a purchase paid for in full or in part with Loyalty Rewards Points is eligible for a refund, the portion of the purchase paid in points will be refunded as points into the original account and set to expire at the original date. If the original date has already passed, the refunded points will be valid for 7 days from the date of refund.

Restrictions On Use Of Loyalty Rewards Points

The discounts from Eminence Cufflinks Loyalty Rewards Programme are valid for personal use only, and cannot be used for any other purposes such as, but not limited to, commercial purchase, trading for real currency etc. The Loyalty Points are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Eminence Cufflinks account that is personal to you.

Points earned from an order cannot be used to offset the price of the order itself, and is only valid for use from the subsequent order onwards, to a maximum limit of 6 months from the date of award.

Loyalty Rewards Points cannot be exchanged for cash.

Disclaimers

Eminence Cufflinks reserves the right to add and remove points from your account, nullify points, revise conversion rates, at its sole discretion and without prior notice.

Without notice to you, Eminence Cufflinks reserves the right to suspend any Eminence Cufflinks account and/or terminate your account and/or your participation in Loyalty Rewards if Eminence Cufflinks determines in its sole discretion that you have violated these Terms of Use, you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. Eminence Cufflinks may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative. In the event that your participation in Loyalty Rewards is terminated, then all accumulated points in your account are void.

Without notice to you, Eminence Cufflinks also reserves the right to “unregister” and make ineligible for the Loyalty Rewards program any Eminence Cufflinks account that has been inactive for two (2) consecutive years. Inactive is defined as no points earned. In the event that your Eminence Cufflinks account is unregistered or rendered inactive, then all accumulated points in your account are void.

Eminence Cufflinks reserves the right to terminate, discontinue or cancel the Loyalty Rewards program at any time and in its sole discretion without notice to you.